| I cannot see a menu or edit button | Ask your administrator to review your role and enabled modules. |
| A save failed | Check required fields and the validation message. Before retrying after a timeout, check whether the record already exists. |
| A leave request is waiting | Review the reporting manager, approval stage and final HR approvers. |
| Leave balance looks wrong | Check policy, day mode, effective date, opening balance and approved leave. |
| Attendance is missing | Check employee code, date, shift and correction status. For device punches, share the device time with support. |
| Payroll does not match expectations | Review period, salary setup, attendance, leave, loans and deductions before finalising. |
| No mobile visit appears | Check staff assignment, work date, active route, weekday and customer match. |
| Field location is old | Check Last GPS, phone location access, internet, background access and clock-in requirements. |
| A report total differs | Compare date range, status, owner and what each report counts. |
| An attachment or portal link fails | Confirm the correct recipient, record and successful upload. Report the reference to support. |